Dominion Markets is an award winning fully licensed brokerage specializing in narrow spreads and rapid withdrawals, we cater to traders' needs for a reliable platform.

At Dominion Markets, we empower traders through top-notch education and cutting-edge risk management tools. Our commitment is to provide you with the knowledge and resources needed for informed decision-making, coupled with advanced tools that mitigate potential risks and enhance your trading experience.

HIRING | SALES & CLIENT RETENTION SPECIALIST– FOREX & CFD

Location: Dubai, UAE , Employment Type: Full-Time, Industry: Forex & CFD / Financial Services / Online Trading

We are looking for an experienced and motivated Sales & Client Retention Executive to join our growing team in Dubai.

The ideal candidate will have previous experience in the Forex, CFD, online trading or brokerage industry, with a strong background in sales, client relationship management and retention.

Key Responsibilities:

• Engage with prospective clients and support client acquisition and conversion activities.
• Guide clients through the onboarding and account-opening process.
• Assist clients with general account setup, platform navigation and available trading tools and features.
• Build and maintain strong, professional relationships with new and existing clients.
• Conduct regular client follow-ups and support approved retention and engagement initiatives.
• Professionally re-engage inactive and dormant clients through approved communication channels.
• Provide accurate and approved information regarding the Company’s products, services and trading platforms.
• Monitor client engagement and account activity for client servicing and relationship-management purposes.
• Respond to general client enquiries and coordinate with the relevant departments when further assistance is required.
• Promptly escalate withdrawal-related matters, payment issues, complaints and other sensitive client concerns to the appropriate department.
• Maintain accurate records of client interactions, follow-ups and activities in the Company’s CRM system.
• Achieve assigned sales, conversion and retention targets while maintaining high professional, ethical and compliance standards.
• Comply with applicable KYC, AML/CFT, client communication and internal compliance requirements.

Requirements:

• Minimum 1–2 years of relevant experience in Forex, CFD, online trading or brokerage.
• Previous experience in Forex/CFD Sales, Client Retention, Account Management or Business Development is highly preferred.
• Good understanding of Forex & CFD products, financial markets and online trading environments.
• Has Ctrader / MT5 or any relevant trading platform experience.
• Experience with CRM systems, lead management, client follow-ups and retention activities.
• Strong sales, negotiation, communication and relationship-management skills.
• Ability to work effectively in a target-driven and fast-paced environment.
• Excellent communication skills in English.

Candidates who can speak Arabic and/or Russian are highly preferred.

• UAE experience and previous experience working with a regulated Forex/CFD brokerage will be an advantage.

What We Offer:

✓ Competitive salary package✓ Performance-based incentives✓ Career growth and professional development opportunities✓ International and multicultural working environment✓ Exposure to the Forex & CFD brokerage industry and global financial markets

Interested candidates are invited to apply by submitting their updated CV at Subject: SALES & CLIENT RETENTION EXECUTIVE – FOREX & CFD

If you have solid experience in Forex/CFD sales and client retention and enjoy building long-term client relationships, we would be pleased to hear from you.

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person