DO YOU HAVE EXPERIENCE IN CUSTOMER SERVICES AND WEB WORK?

Then we have an exciting opportunity for you to use your skills to help our residents and staff. We are looking for someone who is committed to helping local families access services, help and advice.
Hours of work: 14.8 hours per week
Pattern of work: The post-holder would be expected to work on Tuesdays and Fridays to include the core hours of 10am-3pm. There is flexibility around other hours worked. You will be required to work in County Hall with some days working at home.
The successful applicant will join the Customer Relations Team which is responsible for providing the statutory Family Information Service for East Sussex County Council and delivering the complaints process.

WHAT ARE WE LOOKING FOR?

We are looking for candidates with the following skills

• Content writing skills with a sound understanding of writing for the web and engaging online audiences.
• Communication and negotiation skills.
• Ability to remain calm, polite and professional when dealing with the public.
• Computer and digital literacy.
• Ability to use social media and web-based applications.
• Ability to respond flexibly to changing priorities.

If this is the job for you please follow the ‘Apply Now’ button above and let us know how you meet the essential and desirable criteria set out in the job description.
Interviews will be held in the week commencing Monday 3rd March 2025 on Microsoft Teams.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion, please contact Polly Walsh, Customer Relations Manager at manager’s email to request a MS teams call or phone call.

FOR PUTTING YOUR SKILLS TO GOOD USE

Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Company Information
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
Package Description

A day in the life of an Information and Web Officer would look like this:
Your day will start with some database work ensuring our Ofsted childcare records are up to date and correctly imported into our main system. At 10am you will log-on to our phone system and handle queries on our Family Information Service helpline. These queries will cover a wide range of issues from helping parents find childcare, to dealing with complaints from people who maybe cannot use our online service. You will triage queries, feedback and complaints with sensitivity and a commitment to getting the customer to the right place, first time.
In the afternoon you may be assigned some outdated web content to update. You will ensure that the language is clear and easy to understand as well as being jargon-free and written for the correct audience. On your task list for tomorrow will be speaking to a busy manager in one of our social care teams to help her convert a complicated guidance note from the DfE into easy to understand web content aimed at parents. You will also speak to a school who uses out traded web support service about updating content on their website.
Our phone line closes at 3pm, so you take advantage of our flexi-time policy to leave an hour earlier than normal, knowing that you have the ability to make this time up later in the week.