ABOUT US

Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies. through our Cartridge People Brand.
Part of a highly successful Europe-wide group with a turnover in excess of £400m, based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.
We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.
Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.
123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed!

ESSENTIAL SKILLS

Skills Required

• Previous sales or lead generation experience, whether face to face or over the phone, both would give you a distinct advantage in the role. (Especially Webchat Sales)
• Interacting professionally with potential customers via webchat, phone, and email to discover their business/personal needs and develop a positive relationship
• Working in a competitive and target driven positions
• Working in telesales roles where key performance indicators (KPI) determine success
• Working on a dialer system whereby customer interactions and volumes are determined through the systems
• Utilizing Microsoft Office packages to drive business efficiencies
• Experience of using CRM systems to capture notes and feedback from all customer interactions
• Proficient in managing the sales pipeline using CRM systems, preferably Order Manager CRM
• Use of PC, handphone, soft Phone, booking system, online business portals

ABOUT THE ROLE

Due to our continuous success we are looking to recruit a passionate Webchat Sales Advisor to join our expanding sales team. Reporting to the Head of Sales, you will be responsible for supporting the customer journey by making contact via webchat and telephone to potential customers who come on to the cartridge people website using webchat option. You will assist customers with product queries and direct them to the right department if a subject cannot be dealt with by us or contributes to our department goals. Through influencing and negotiating you will be required to get customers to complete sales orders with yourself. Whilst upselling our own branded products from the Cartridge People website.

Main Duties and Responsibilities

• Reach out to webchat prospects customers to determine suitability of our products and aid them with the completion of their order
• Follow a structured conversation flow to uncover the customers’ needs and challenges so Cartridge People products can be positioned as a compelling solution
• Deliver a prompt, polite and professional service in line with our key behaviors and values.
• Scheduling call backs for our customers in line with set Key Performance Indicators.
• Using our CRM & other systems to aid in keeping track of opportunities and measuring success and queries.
• During any customer interaction, identify and take advantage of opportunities to upsell products to customers.
• Manage and maintain relationships with our customers so we can upsell our products/ future products and services through matching them to their business/personal needs.
• Deal with Inbound queries or transfer to relevant departments and updating the systems with notes and any other processes that need to be followed.
• Ensure own understanding of company structure, including brands, warehouses, and fulfilment operations
• To maximize induction training and utilize all assets to aid you in becoming successful in the rol