REPORTS TO: HEAD OF DIGITAL

Are you ready to take full ownership of a high-performing website that connects thousands of people to life-changing care? At Helping Hands, we’re looking for a Web Manager / UX Lead to steer the future of helpinghandshomecare.co.uk – our most important digital asset.
This is more than a “keep the lights on” role. You’ll be the driving force behind our website’s performance, user experience and ongoing evolution. From managing technical releases and improving accessibility, to creating conversion-boosting landing pages and leading on UX testing, you’ll shape a best-in-class digital experience for our customers.

• Own the website roadmap – prioritise redesigns, new templates and performance upgrades.
• Champion UX and CRO – use Hotjar, Figma and A/B testing to lift conversion across PPC and organic entry points.
• Keep content sharp and search-ready – manage our content calendar, coordinate SEO updates and ensure brand consistency.
• Lead on release management – run the backlog, triage issues, and coordinate deployments with our Developers.
• Collaborate across teams – be the go-to person for SEO, PPC, Content, Social and Brand teams on all things website.
• Drive compliance and performance – uphold GDPR standards, improve Core Web Vitals and keep our site running fast and smooth.