ABOUT US

ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact.

THE ROLE

We’re seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you’ll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions.

WHAT YOU’LL BE DOING

• Oversee web operations—projects, resourcing, budgets, and timelines.
• Work in close partnership with the CTO to deliver strategic and scalable outcomes.
• Evolve and implement internal processes based on our “Magic Process” delivery model.
• Lead and mentor a cross-functional team of developers, designers, marketers, and support staff.
• Drive high-quality output, monitor KPIs, and continually refine efficiency.
• Foster a proactive, collaborative, and performance-led team culture.
• Support commercial growth through operational insights and upsell opportunities.

5–7+ years in a senior operations, delivery, or project leadership role—digital agency experience is a plus but not essential for the right fit

• Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope
• Comfortable managing distributed or hybrid teams across multiple locations
• Strong team leadership with a collaborative and empowering management style
• Excellent communication skills with the ability to manage stakeholders and build strong client relationships
• Adept at simplifying technical concepts for non-technical audiences
• Experienced in building and refining scalable systems, workflows, and internal processes
• Analytical mindset with a proactive, solutions-driven approach to challenges
• Confident using KPIs and data insights to improve team performance and drive operational efficienc