Are you passionate about e-commerce and wanting to create exciting website and omnichannel customer experiences in one of the largest global jewellery companies? If so, this is the role you’re looking for.
You will work within the well-established Personalisation Centre of Excellence, collaborating with the Personalisation Lead and alongside the email specialist and marketing analyst counterparts to create omnichannel use cases that will (if successful) be scaled globally.
This role is an interim contract for 10 months.
The Centre of Excellence aim to develop an omnichannel personalised experience, including paid, email, online and in-store.

JOB REQUIREMENTS

• 3-5 years experience working in an eCommerce/Website optimisation or personalisation team
• Technical hands-on knowledge of Monetate, DY or similar testing platform + developing customer journeys with audience targeting (CDPs)
• Hands-on experience in digital analytics tool such as Adobe Analytics, Contentsquare
• Solid understanding of common web technologies html, css and javascript to support building the customer journeys
• Deep understand of analytics and insights to ensure outcomes are measured successfully and test outcome confidence levels are obtained
• Desirable but not a prerequisite Bachelors degree in a digital technology or marketing, with good understanding of basic statistical concepts that applies to testing;
• Experience from a global organization, retail, or fashion industry is preferred;
• Experience working with Bloomreach is a great bonus

As web specialist, you will have responsibility for:

The end-to-end responsibility for the web personalisation process of testing new personalized journeys;

• Ideation of personalized and segmented experiences based on consumer behavior insights
• End-to-end planning, development and supporting execution of tests on the web channel
• Instructing the marketing analyst on anaylitics deeps dive pre and post testing
• Working with necessary agencies and internal resources to ensure clear objectives and KPI’s are in place for each use case
• Collaborate closely with internal stakeholders outside Personalization CoE including global channels, Digital & Technology, local markets
• Governance of the web testing processes and quality assurance of new experiences (QA)