Webchat Analyst at Allianz Global Corporate & Specialty SE

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chatbots, Voice Bots, No-code Solutions, Low-code Solutions, Natural Language Processing, Problem-solving, Communication Skills, Agile Methodologies, Digital Sales, Service Experiences, Technical Support, Workflow Design, Integration, Continuous Improvement, Emerging Technologies, Stakeholder Engagement

Industry

Financial Services

Description

WEBCHAT ANALYST – CONSUMER – SYDNEY At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. About the role The primary purpose of this role is to build, test, and deploy conversational AI-powered Chatbots and Voice Bots for various customer-facing platforms such as websites, messaging apps, and voice channels. The Webchat Analyst (Bot Controller) will work closely with cross-functional stakeholders, including Product Managers, UX Designers, and Process Excellence teams, to understand and meet business needs. Build and maintain Chatbots and Voice Bots using no-code/low-code solutions. Work with stakeholders to understand business requirements and design Chatbot and Voice Bot workflows accordingly. Collaborate with cross-functional teams to ensure smooth integration with existing systems and data sources. Stay up to date with the latest Chatbot and Voice Bot technology trends and assess new solutions for potential implementation. Provide technical support and troubleshoot issues related to Chatbots and Voice Bots. Document Chatbot and Voice Bot solutions and contribute to the overall knowledge base. Participate in the continuous improvement of Chatbot and Voice Bot development processes. Work with digital specialists and other key stakeholders to improve digital sales and service experiences and ensure effective delivery for Allianz. About you Hands-on experience in building and maintaining Chatbots and Voice Bots using no-code/low-code solutions. Knowledge of bot workflows and Natural Language Processing (NLP) techniques. Experience integrating Chatbots and Voice Bots with existing systems and data sources. Strong problem-solving skills with a curious and creative mindset. Excellent verbal and written communication skills, capable of engaging with audiences at all levels with clarity, impact, and influence. Good knowledge of industry trends and technological developments. Familiarity with Agile software development methodologies. Ability to work in a fast-paced and dynamic environment. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and Perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About our culture We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Please note applications for this position will close on October 17, 2025. Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Responsibilities

The Webchat Analyst will build, test, and deploy conversational AI-powered Chatbots and Voice Bots for customer-facing platforms. They will collaborate with cross-functional teams to ensure integration with existing systems and provide technical support.