Webchat Sales Representative at HCF Corporation

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Webchat Support, Sales Methodology, Product Recommendation, Communication Skills, Written Communication, Telephone Communication, Objection Handling, Confidentiality, MS Office, Outlook, Adaptability, Teamwork, Pressure Handling, CRM System

Industry

Medical Practices

Description

Support customers via live Webchat, answer their questions, and help them confidently choose the right HCF product As the Webchat Sales Representative, you will be the first point of contact for potential members, guiding them through their journey to join HCF. Using the GAIN sales methodology, you'll handle enquiries, recommend products, and educate prospects on the benefits of HCF services. Your clear and jargon-free communication will ensure a seamless experience for our customers. You'll also manage objections, maintain confidentiality, and adhere to our high web chat quality standards. Additionally, you'll make outbound calls to various lead types, including warm leads, student dependants, ex-members, and more, all while following HCF's policies and procedures. About You We're looking for someone with a strong commitment to outstanding customer service and a desire to work within a team to achieve performance objectives. You should have a positive attitude, be adaptable to change, and thrive under pressure. Excellent telephone and written communication skills are essential, along with intermediate computer skills in MS Office and Outlook. Essential Skills and Experience: Outstanding customer service commitment Team-oriented with performance-driven mindset Positive attitude and adaptability Ability to work under pressure Excellent communication skills Intermediate computer skills (MS Office, Outlook) Desirable Skills and Experience: Previous call centre experience ( ideally within Webchat ) Experience in Private Health Insurance or other insurance industries Experience in selling services or insurance products Familiarity with structured sales methodologies via digital channels Experience using a CRM system About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: Flexible working arrangements 50% subsidy on HCF hospital and/or extras cover Family-friendly certified employer 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes. We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.

Responsibilities

The representative will support customers via live Webchat, answering questions and guiding prospects through the process of joining HCF using the GAIN sales methodology. This includes recommending products, educating prospects on benefits, managing objections, and adhering to quality standards.