Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.

JOB REQUIREMENTS

• 2–4 years’ experience managing an ecommerce website, a physical retail store or a small scale fulfilment and customer service operation, ideally within fashion.
• Strong people management and team leadership skills with a problem-solving mindset.
• Customer-focused mindset with excellent written communication skills.
• Excellent project management skills with the ability to juggle multiple responsibilities while ensuring projects hit the required objective and are delivered on time.
• Practical experience in order fulfilment and/or stock management, and a strong interest in ecommerce platforms.
• Comfortable analysing data and using insights to improve performance.

THE ROLE

We are looking for a proactive and hands-on Ecommerce Store Manager to oversee the day-to-day running of our online store, customer service, and fulfilment operations. This is a varied role where you will manage the digital storefront, ensure a seamless and friendly customer experience, and handle the end-to-end process of getting orders to customers on time. This position is perfect for someone who thrives in a fast-paced small business environment, enjoys wearing many hats, and is passionate about delivering both a polished digital shopping experience and outstanding service.