ADMINISTRATION

• Manage the customer journey from booking to after event follow up. Ensure all planning meetings are delivered on time and all relevant information is sent back to the customer in a timely fashion.
• Manage the calendar of planning meetings and payment schedules ensuring everything is up to date and payment schedules are adhered to with reminders sent at the correct times.
• Alongside the Sales Manager, act as the first point of contact for all incoming event enquiries—responding promptly, professionally, and converting leads into confirmed bookings.
• Conduct site visits, show rounds, and client appointments as the diary dictates.
  · Support sales activity through participation in wedding showcases, open evenings and open days.

· Work closely with the Sales Manager to execute strategies to increase event bookings.

• Responsible for all administrative tasks for the planning of every event, including private dining, corporate, weddings and Christmas events.
• Ensure all administrative responsibilities of events, including scheduling, communications, pre orders, bedroom allocations, client relations and billing is all up to date and communicated with the client in a timely manner.
• Ensure corporate and hospitality group policies and procedures are followed.
• To coordinate Menu Tasting Evenings and ensure there is a regular schedule throughout the calendar year. Responsible for ensuring pre-orders are collated and communicated clearly to the Ops team.
• To assist in all planning of functions from booking through to execution.
• Increase F&B sales and upsell all aspects of our facilities for example drink upgrades, canapes etc
• To ensure all administration duties are carried out as required: filing is kept tidy & up-to-date, office areas are kept tidy & secure at all times to maintain guest confidentiality at all times in line with GDPR.

Please refer the Job description for details