ABOUT SHENDISH MANOR HOTEL & GOLF COURSE

An amazing opportunity for a Sales and Events Coordinator to join the Shendish Manor Hotel & Golf Course. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensures that this West Hertfordshire venue is the perfect choice. The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens.
The superb conference and banqueting facilities are second to none. A choice of styles and size of rooms is available from 2 – 400 delegates for diverse array of events. No country house hotel would be complete without its own golf course and Shendish Manor is no exception.

SKILLS AND REQUIREMENTS

• Exceptional customer care skills.
• Ability to work in a busy environment.
• Ability to maintain good working relationships with colleagues across the hotel.
• Constantly improve knowledge and show a desire to learn, attend company’s trainings.
• Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover.
• Maintain high levels of enthusiasm and commitment to every task undertaken.
• Good communication skills.
• Proficiency in English Language is strongly preferred
• Knowledge of Opera PMS and Symphony system is preferable.
• Previous experience in hotel environment is preferable.

We are looking for a Sales and Event Coordinator that understands what it takes to be the best and preferably with proven success in a similar environment.

The successful Sales and Event Coordinator will undertake the following duties:

• Demonstrate full understanding of the Group & Events Sales strategy and ensure this is implemented
• Take enquiries and bookings for conference & banqueting events and weddings via telephone and emails.
• Prepare, update, and send events proposals to clients in a timely manner
• File all correspondences relating to events enquiries and confirmed events business.
• Log all sales enquiries and maintain an effective follow–up of the system and clients’ needs to secure business and provide an after-sales service.
• Enter enquiries into the system
• Prepare booking events orders, floor plan, menus, signage and other relevant paperwork to effectively communicate guest’s needs to internal and external sources.
• Know hotel products and event spaces
• Understand and know the catering options/food menu offered to clients
• Compile statistics of events enquiries and their conversion into functions and room usage.
• Conduct show rounds and meet walk-in clients.
• Assist with PO’s and commission accruals.
• Sell rooms, meeting and function space maximizing revenue.
• Attend and contribute to team meetings and other activities as required.
• Assist the team in sending out contracts and raising invoices.
• Support the Sales Manager/Director in researching markets to identify opportunities for new business.