We are an award-winning country house and family run wedding and events venue on the borders of North Wales/Shropshire and Cheshire. We host many wonderful weddings and parties for our clients and numerous ‘in-house’ events such as supper clubs, restaurant nights and interesting culinary and cultural events and we have a rare and exciting opportunity to join our fun and lively team.
We are looking for a person who will play a critical role in supporting clients through the planning of their wedding, party, or event. You will conduct viewings of the venue and aptitude for sales is essential. You will be allocated a number of clients and will be responsible for planning and delivering their dream wedding or perfect event. This will involve all aspects of the planning process from venue show round, preparing quotes, negotiations, handling bookings and then working with the couple all the way through to the perfect delivery of the wedding or event.
You will be responsible for creating your client’s itineraries, conducting planning meetings, working with the ops team to plan and run tastings and helping couples put their menus together. You will be working under the direction of the Senior wedding and events manager and will help with all aspects of your couple’s wedding planning, offer advice, inspiration, and support at every step of the process. The wedding and events you are organising will then be handed over to the operations department two weeks before the event who will run all aspects of the food and beverage from there. You will be required to be here on the day to make sure the house bedrooms and gardens are presented to the highest standards and to welcome your clients in and look after them until the moment they are safely married, and the ops team take over.
Though weddings will make up much of your work there will be other events and parties that you will be responsible for too, these are shared out between the event managers depending on your wedding schedule for a particular week. We also have showcase weekends, supper clubs, Sunday lunches, afternoon teas and other ticketed events organised by Iscoyd.
This role requires someone who is well organised, good at problem solving, can work well under pressure and keep a cool head. They need to have a good way with people work well on their own, managing their time and thrive as part of a team too. An eye for detail is essential. They will be able to instil confidence in their couples and have a passion for weddings, parties’ food and fun!
There is no doubt that this role will involve hard work and require energy but will be tremendously rewarding to the right candidate. A real passion for the hospitality industry and weddings and events is vital. The role requires various skills, you will be good at sales, organised and good at admin, there is a mixture of office work and being out running weddings and events. You will be required to work some evenings and weekends each month.

KEY SKILLS AND REQUIREMENTS

• Flexibility
• Enthusiastic and positive manner
• Upbeat, friendly, warm and bubbly personality
• Sense of humor
• Excellent telephone manner
• Excellent communication skills
• Attention to detail
• Work in a team
• Good listener
• Patience
• Passion for the job and the place
• Well presented
• A real desire to exceed client expectations at all opportunities
• Trustworthy, discreet, and tactful
• An ability to think outside the box
• Keep a clear head under pressure
• Self-motivated
• Ability to work on own and as part of a team
• Computer savvy; proficient in MS Office
• Excellent organizational skills
• A knack for problem-solving
• Customer-service orientation

QUALIFICATIONS

• Computer literate
• Pass in English and Maths GCSE as a minimum

EXPERIENCE / KNOWLEDGE

• Previous experience of effectively managing large scale banqueting events and/or weddings, or some previous experience within hospitality is required
• Admin / computer experience
• Previous experience in customer service is essential

SKILLS / ABILITIES

· F&B hospitality experience would be useful, an eye for detail essential
· Computer literacy essential- we use Apple Computers so knowledge of that would be good.
· A strong aptitude for sales
· Ability to deal with sensitive information with discretion and to always maintain confidentiality.
· Excellent team working skills with the ability to work collaboratively and co-operatively with colleagues.
· Prepared to work evenings, weekends, and shift patterns that the business requires.
· Gregarious, diplomatic and the ability to work under pressure.
· You will need to hold a driving license and have your own car as public transport connections are almost non-existent.

• Checking and readying venue before arrival of wedding party or event clients
• Pre-wedding planning meetings with couples
• Responding to enquiries and client questions
• Working closely with the bar, housekeeping and kitchen departments to ensure all client expectations are surpassed
• Showing potential clients around the venue and securing bookings
• Following up all show rounds
• General admin with clients
• Working with the team on open days and events
• Create function sheets for each event and be responsible for adding all information as and when it comes in
• Making sure all dietary requirements are recorded and the ops manger and kitchen team know about them
• Organising tasting events and menu choices with client
• Obtaining all menu information, dietary requirements by the various deadlines
• Coordinating with suppliers and those outside the venue who are involved with the event
• Be responsible for looking after our clients, solving problems, answering queries on a day-to-day basis
• Working closely with the ops team to ensure that event details are clearly established and delivered before their arrival, during their stay and after their departure and making sure the staff carry out every detail as the client would wish
• Explore all opportunities to upsell food and drinks options, accommodation, venue hire etc. Come up with suggestions to enhance the event’s success
• Follow up after an event checking that the client was happy with everything.
• Initiative to bring vision and ideas to the business
• Be committed to learning about our guests to make their experience personal
• Learning and using our planning software Hostology