WEDDING DEPARTMENT ADMINISTRATOR

Location: Head Office – Jesmond, Newcastle upon Tyne
Hours: Full-Time
Company: The Apartment Group
The Apartment Group is home to some of the North East’s most iconic wedding venues, including Newton Hall, Le Petit Chateau, Runa Farm, The Croft, Lartington Hall, and Whitworth Estate. We are seeking an organised, proactive, and customer-focused Wedding Department Administrator to join our busy Head Office team in Jesmond.
This role is at the heart of our wedding operations, providing vital support to our sales, coordination, and management teams to ensure our couples receive an exceptional experience from enquiry to “I do.”

SKILLS & EXPERIENCE

• Strong organisational skills with excellent attention to detail.
• Confident and professional communication skills, both verbal and written.
• Ability to multitask and manage workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite; experience with HubSpot or other CRM systems is an advantage.
• Previous administrative experience, ideally within events, hospitality, or weddings, is desirable but not essential.

• Deliver outstanding customer service when speaking with couples and suppliers.
• Prepare printing materials and tote bags for open days and evenings.
• Maintain stock levels for tote bags and internal events.
• Process wedding deposits in our booking systems.
• Create and issue booked wedding contracts.
• Support sales and coordination teams with chase calls and pre-Venue Show Round (VSR) calls
• Provide administrative support to the Management Team as required.
• Maintain and update HubSpot CRM system.
• Attend internal wedding events, including open days and evenings.