JOB SUMMARY:

Responsible for the preparation of all wedding/event documentation to include Banquet Event Orders and Billing.
Responsible for ensuring communication and coordination with the relevant departments concerning event details in a timely manner.
Responsible for ensuring a consistent, high level service throughout the booking and event process.

Requirements:

• Minimum of one year’s Wedding or Event experience required
• Must be an efficient multi-tasker, highly organized, and detail oriented
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Proficient if in Word, Excel and PowerPoint
• Proficient in all social media channels
• Excellent organizational skills
• Customer-service orientation
• A team playe

PRIMARY PURPOSE:

We are currently looking for a successful and enthusiastic Wedding & Events Executive to produce events from conception through to completion. Responsibilities include providing outstanding customer service and organising memorable events that meet quality expectations.

KEY RESPONSIBILITIES:

Your main areas of responsibility will include but are not confined to:

• Operate and maintain a computerised system (Jonas & HubSpot) for responding and coordinating and tracking sales enquiries, bookings and availability.
• Meet prospective clients for show-arounds for weddings, private and corporate functions.
• Ensure a prompt and professional response and follow-up to sales enquiries.
• Prepare weekly and monthly reports outlining the Business on the Books for the current and following years.
• Generate quotations for prospective bookings and timely follow ups.
• Liaise with clients in relation to coordinating the intricate details of their events.
• Monitor, co-ordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event.
• Generate sufficient information for invoicing of events.
• Up-sell products and services throughout the event process to maximise revenue.
• Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.
• Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events.
• Take ownership for recurring challenges and ensure the issues are resolved.
• To schedule and attend weekly function and sales meetings.
• Liaise and maintain a relationship with other departments to ensure the effective, efficient and smooth running of events.
• Contribute to the preparation of annual sales and events targets.
• Attend workshops, exhibitions and promotional events where required.
• Adhere to Health & Safety Procedures and other Company Policies and Procedures.
• Any other duties relevant to your skills that may be assigned to you by the Company.

Requirements:

• Minimum of one year’s Wedding or Event experience required
• Must be an efficient multi-tasker, highly organized, and detail oriented
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Proficient if in Word, Excel and PowerPoint
• Proficient in all social media channels
• Excellent organizational skills
• Customer-service orientation
• A team player