Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

JOB DESCRIPTION

We are looking for 2 part time Wedding Hosts to join our Wedding Experience Team to help deliver exceptional customer service to wedding couples, ensuring they feel special and have a memorable wedding day. Using a great hospitality, weddings and events knowledge to guide and professionally drive the delivery of weddings and events, ensuring the highest level of guest service.

QUALIFICATIONS, SKILLS AND ATTRIBUTES

• Qualification in customer care, business, or event management is desirable
• Excellent customer service and communication skills
• Ability to work under pressure, problem solve and react to changing priorities.
• Capability to manage own work schedule in accordance with daily requirements.
• Knowledge and understanding of wedding ceremonies.
• Ability to work as part of a team and lone working when required.
• Ability to conduct self gracefully and professionally.
• Experience on IT skills Word/Excel would be beneficial
• Flexible in tasks (and working hours)
• Keen attention to detail
• Previous relevant hotel experience or customer facing role.

KEY RESPONSIBILITIES

• Assist wedding couples to ensure they are positively communicated with and have a memorable day.
• Ensure all final event details are correct and approved by the wedding couples.
• Be a point of contact for wedding couples during their stay.
• Be the point of contact and offer support to wedding guests with any additional requests.
• Ensuring the functions rooms are set up as requested by the couples.
• Attend daily briefings and communicate with internal hotel teams to ensure seamless premium service.
• Promptly responding to email and phone enquiries in a professional, friendly manner, ensuring high level of service.
• Assisting internal teams when required e.g. witnessing, show rounds.
• Ensure all admin it kept up to date and to a high standard.
• Assist and liaise with the Wedding Experience Manager and Venue Hosts.