REQUIREMENTS

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• Working as part of a team to contact registrations, respond to customer queries and maintain a high level of service via email and phone.

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• Advising couples during private appointments about our bespoke service.

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• Converting enquiries into registrations.

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• Proactively following up with customers after registrations to encourage products to be added to lists and driving appointments to our showrooms.

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• Ability to learn in-depth product knowledge and expert people skills to guide couples through our extensive brand offering helping them create the perfect wedding gift list.

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• Update couple’s details and chosen gift ideas on our system following meetings.

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• Keeping in touch with our couples throughout their wedding journey to be on hand with advice and guidance at all stages.

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• Assisting with maintaining standards and re-merchandising the showroom based on current trends.Always having The Wedding Present Company ethos in mind, understanding your responsibility as a brand ambassador and always using our tone of voice when communicating with clients

SKILLS AND EXPERIENCE

• A client-facing background is highly desirable
• Attention to detail is essential
• A pro-active team player with willingness to help out where needed
• The ability work in a fast-paced environment, where no day is the same
• A passion for homewares or interiors would be advantageous
• Excellent verbal and written communication over the phone/ email and in person

This is an exciting opportunity to join our showroom team! Reporting directly to the Showroom Manager, the Wedding List Advisor will be a part of the showroom team, offering our customers an exceptional and personalised service as they build their wedding gift list.
This role is ideal for a self-starter who is keen to grow and develop within a customer-facing environment. The successful candidate will be well presented and articulate with the confidence to build meaningful relationships, offering a highly bespoke, luxury, service which is tailored to each of our clients.