ABOUT US

Aspect Maintenance is a leading provider of Building and property maintenance services. We are committed to delivering exceptional customer service and building strong relationships with our clients.

JOB DESCRIPTION

We are seeking a dynamic and customer-focused Weekend Customer Service Advisor to join our team. This role will involve providing excellent customer service, handling inquiries, and processing bookings on weekends.

QUALIFICATIONS AND SKILLS:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience in customer service or a related field.
• Proficiency in using customer service software and systems.
• Ability to work independently and as part of a team.
• Flexibility to work weekends.
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• On-site gym

Schedule:

• 10 hour shift

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Customer Service: Answer incoming calls and emails from customers, addressing their inquiries and concerns promptly and professionally.
• Booking Management: Process booking requests, ensuring accurate data entry and scheduling.
• Problem-Solving: Identify and resolve customer issues, escalating complex problems to the appropriate team members.
• Communication: Effectively communicate with customers, providing clear and concise information.
• Administrative Tasks: Maintain accurate records and reports related to customer interactions and bookings.