Weekend Customer Service Representative (Part Time) at DIRAD TECHNOLOGIES INC

Town of Clifton Park, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

18.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Computer Proficiency, Data Entry, Problem Solving, Time Management, Organization, Detail Oriented, Teamwork

Industry

Telecommunications

Description

Description This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided! Regular Weekly Shifts: Saturdays from 10:30am to 3:30pm Sundays from 3pm to 8pm/close Additional shifts may become available during the week as business needs arise Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration Compensation: From $18.00 per hour Please ensure your resume and application capture your current employment information as well as a minimum of the last 10-15 years worth employment information. Requirements Main Duties & Responsibilities: Answer inbound calls and emails from system users Perform outbound calling to program participants for proactive assistance Provide user support with the goal of first-call resolution, drawing from training and assistive scripts Entering ticket information into a database, including issue/action/resolution Additional data entry where required Skills and Experience Strong proficiency with computers Excellent customer service skills Excellent verbal communication skills Efficient, strong & professional written communication skills Work well independently and as part of a team Organized and detail oriented Strong ability to utilize resource documentation to provide inquiry resolutions Take ownership of and have a sense of urgency in resolving an issue Requirements: High School Diploma or equivalent Clear/fluent English speaker with a positive demeanor Must be able to meet quality and customer experience expectations Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content Must be reliable & flexible Must have a quiet, distraction-free work environment Must live within driving distance to office in Clifton Park, NY Part-time Benefits: Sick Time Employee Assistance Program Please Note: All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates. DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at hr@dirad.com

Responsibilities

Assist inbound callers with program inquiries and website utilization while providing first-call resolution. Responsibilities include managing emails, performing proactive outbound calls, and documenting ticket information in a database.