JOB OVERVIEW

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

SKILLS

• Strong phone etiquette and excellent verbal communication skills.
• Basic math skills for handling transactions and cash management.
• Ability to upsell services effectively while maintaining customer satisfaction.
• Knowledge of retail math principles is a plus for managing inventory and sales reports.
• Experience with stock management to ensure availability of front desk supplies.
• Familiarity with POS systems for processing payments efficiently.
• Ability to communicate clearly with guests and team members alike.
  Please Note that we are located in New City (Rockland County), not NYC.
  Job Type: Part-time
  Pay: $15.50 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In perso

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently using the POS system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations.
• Assist in upselling services and products to enhance guest experience.
• Process payments accurately through cash register operations.
• Stock front desk supplies as needed to ensure smooth operations.
• Collaborate with other departments to ensure guest satisfaction throughout their stay.