KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIRMENTS

• Proven ability to apply anti-oppressive practices, including harm reduction, narrative approaches, client-centered methods, and a social justice lens.
• Strong understanding of youth development and the challenges related to housing insecurity.
• Exceptional interpersonal, communication, organizational, and youth support skills.
• Knowledge of mental health issues, substance abuse and crisis intervention.
• Ability to lead a shift and make appropriate decisions.
• Ability to work in a team environment.
• Physically capable of handling light lifting, climbing stairs, and maintaining a moderately active work pace.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and internet research for work-based purposes

EDUCATION AND EXPERIENCE

• Bachelor of Social Work; or other relevant undergraduate degree; or an undergraduate degree and Human Services diploma.
• Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
• At least two years’ experience working in a youth residential setting.
• High level of understanding of youth development and the issues of homelessness.
• Excellent interpersonal, communication, youth service and organizational skills.
• Proven ability to apply anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
• Knowledge of mental health issues, substance abuse and crisis intervention.
• Ability to work in a team environment.
• Physical ability to lift light loads, walk up and down stairs, and maintain a fairly active pace.
• Non-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hired.
• Proficiency in Microsoft Word, Microsoft Outlook and using the Internet.

• Work with youth and other Phoenix programs to create effective case plans that address the issues of those who experience homelessness.
• Assess and address the immediate and basic needs of the program’s youth.
• Ensure the program delivery is congruent with Phoenix’s mission, vision, and philosophy.
• Work in accordance with Phoenix’s policies, procedures, and philosophy of practice.
• Supervise and monitor the program’s overnight activities and ensure that policies, security, and safety are maintained.
• Provide therapeutic support, crisis intervention and programming for the youth.
• Maintain wakefulness for entire shift.
• Fulfill significant cooking and cleaning responsibilities.
• Contribute to building maintenance to ensure a therapeutic milieu.
• Complete and maintain all logs, files and records as required and ensure confidentiality is protected.
• Communicate overnight activities with daytime staff.
• Train new staff and field placement students as required..