Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Weekend Shift Customer Service Rep-Florence SC at Associates Asset Recovery
Florence, South Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Phone Contact Handling, Active Listening, Communication Skills, Presentation Skills, Multi-tasking, Time Management, Customer Orientation, Problem Solving, Relationship Building, Lead Generation, Complaint Handling, Record Keeping, Clerical Functions, Adaptability, Sales Targets

Industry

Retail

Description
Weekend Shift Customer Service Representative Responsibilities and Duties: Perform clerical functions relating to all processes Manage large amounts of incoming calls Generate advanced leads Identify and assess customers and drivers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with DRN systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
Responsibilities
The Customer Service Representative will manage incoming calls, handle customer complaints, and maintain records of customer interactions. They will also build relationships with customers and ensure satisfaction through effective communication.