Luxury Escapes is one of the world’s fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at ‘insider’ prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the ‘Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
We are looking for a Weekend Travel Sales Consultants to join our customer sales team, in our brand new offices in Southbank.

PLEASE NOTE, THE SHIFTS FOR THIS ROLE WILL INCLUDE BOTH SATURDAYS & SUNDAYS EVERY WEEK. A COMPRESSED WORKWEEK (4 DAYS PER WEEK) IS ALSO AVAILABLE. THIS IS PERFECT FOR THOSE THAT ARE LOOKING FOR WEEKEND WORK!

Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base!
Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes!

IN THE ROLE YOU WILL:

• Respond to, and make sales inquiries by phone, electronically or in person.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales enquires.
• Display initiative in customer solutions and team engagement.
• Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.