JOB OVERVIEW

We are seeking a dedicated and enthusiastic Visitor Experience Assistant to support the St Paul’s Cathedral Team. In this role, you will be the face of our organisation, responsible for ensuring that every guest receives exceptional service and support. If you have a passion for hospitality and a knack for creating memorable experiences, we would love to hear from you.

REQUIREMENTS

• You must feel confortable climbing stairs with a steeper angle and potentially at a height.
• You must comfortable working outdoors for the entire shift.
• You must be available to work on Sundays
• Previous experience in the heritage sector or customer service is preferred.
• Strong interpersonal skills with the ability to communicate effectively with diverse audiences.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks simultaneously while maintaining a positive attitude.
• A proactive approach to problem-solving and guest satisfaction.
• Flexibility to work varied shifts, including weekends and holidays as required.
  Group interview: Monay 9th June at 11:00 or 14:00

• Delivering a confident and informed welcome to all visitors at all times;
• Providing invigilation of the galleries, exterior approaches and entrances; maintaining awareness of surroundings with security in mind; communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required;
• Assisting in the evacuation / invacuation of the Cathedral in line with Cathedral procedures;
• Escorting lost children & assisting them to be reunited with their groups/families in accordance with Cathedral procedures;
• Proactively managing crowding visitors and queues, ensuring at all times that visitors remain informed and receive clear information;
• Collecting feedback and survey results from visitors; Willing to train other team members, after appropriate training themselves.