We’re currently recruiting a Weekends Customer Service Coordinator for a Global 3rd Party Logistics Company based in Redditch.

THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING KEY SKILLS/PERSONAL COMPETENCIES AND QUALIFICATIONS:

• Must be computer literate including MS Office, email, spreadsheets and databases
• Good level of numeracy and literacy
• 5 GCSEs or equivalent
• Excellent organisation and administrative skills
• Good communication skills
• Knowledge of the Transport and Freight forwarding industry is an advantage
• Good listener with the ability to resolve issues
• Self-managing and good attention to detail
• Second language is an advantage
• Ability to multitask and prioritise
• Highly organised with the ability to remain focussed under pressure
• Flexibility and a team player
  If you’re looking for your next job opportunity and you’d like to work for a successful company that supports personal growth and career goals, please apply with a copy of your up to date CV. We’d love to hear from you!
  Job Types: Full-time, Permanent
  Pay: Up to £30,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Ability to commute/relocate:

• Redditch: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you happy to work a weekend shift pattern (Friday-Monday)? Please state if you’re interested in the day shift or night shift or open to both roles?

Experience:

• Logistics: 3 years (preferred)
• Freight forwarding: 1 year (preferred)
• Customer Service Co-ordinating: 4 years (required)

Work Location: In perso

• Loading orders onto the system
• Tracking shipments
• Negotiating rates with carriers when necessary
• Building positive relationships with carriers
• Planning vehicles
• Communicating with subcontractors
• Keeping customers updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/System requirements
• Maintenance of system data and its integrity