ADDITIONAL INFORMATION

Job Number25056477
Job CategoryRooms & Guest Services Operations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

JOB SUMMARY

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent).

Role responsibilities include but are not limited to:

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
• Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leaders

So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to W Sydney’s specifications
• Always follow Standard Operating Procedures and Marriott International’s policies and guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leader