Welcome Ambassador at Concord Hospitality Enterprises

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Valet Management, Luggage Handling, Traffic Direction, Problem Solving, Communication, Teamwork, Time Management, Guest Relations, Safety Compliance

Industry

Hospitality

Description

OUR STORY At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do. OUR ROLE A Dorian, Autograph Collection & Courtyard by Marriott Welcome Ambassador acts as Oscar Wilde’s primary ambassador to our Dorian Experience, providing a genuine, professional welcome while managing the two hotel entrances, coordinating Valet parking and assisting our guests with luggage, whilst offering guest information on our hotel and the City of Calgary. They ensure a friendly, secure, clean, and welcoming arrival/departure experience, often coordinating with the Front Office to meet high-end service standards and anticipate guest needs. Key accountabilities include: Always provide the highest quality of service to our guests and associates alike. Greet all guests and visitors with a genuine and friendly demeanor, opening doors and providing a welcoming and lasting impression of the hotel. Engage proactively with guests passing through the entrance, offering assistance beyond arrivals and departures. Assist guests entering/exiting vehicles, ensuring safety and comfort at all times. Coordinate with Valet and Front Desk to ensure seamless guest flow. Coordinate and process all incoming/outgoing guest vehicles through the hotels selected Valet Management System ensuring guaranteed delivery times are followed. Coordinate taxis and/or Uber transportation for guests as requested. Direct traffic in the front curbside area as needed and assist guests in entering/exiting their vehicles. Assist with luggage handling, including unloading/loading, tagging, and coordinating delivery or storage with the Valet team. Monitor the entrance area to ensure cleanliness, organization, and a consistent professional appearance of the building, as well as the Valet Attendants. Recognize and notify the Front Desk and Social Ambassador of VIP arrivals whenever possible. Ensure the entrance is covered at all times, never leaving the curbside unattended. Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions. YOUR STORY An experienced customer service professional with a minimum of one year of experience in a similar role in a similar hotel property. A Hospitality or Tourism program graduate or degree holder. Someone with an outstanding work ethic, along with a track record of reliability, punctuality and a friendly, approachable demeanor, with a strong commitment to safety. Someone who knows how to create a warm and inviting atmosphere. Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty. An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently. Able to work well under pressure and enjoy a fast-paced environment. An excellent communicator who values teamwork and collaboration with command of the English language, both verbal and written. Able to work a variety of shifts, including mornings, evenings, weekends and holidays. Physically able to stand and walk for long periods of time, and lift and carry luggage and other items up to 75 pounds without assistance. Benefits of Working for Concord Hospitality Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand. Working for Concord Hospitality Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist. Our cornerstones: Quality, Integrity, Community, Profitability and FUN! If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit! Apply today!

Responsibilities

The Welcome Ambassador manages hotel entrances, coordinates valet parking, and assists guests with luggage to ensure a high-end arrival and departure experience. They act as the primary point of contact for guests, providing information about the hotel and the city of Calgary.