WELCOME CENTER COORDINATOR at Greater Missoula Family YMCA

Missoula, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

18.49

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Public Relations, Sales, Interpersonal Skills, Basic Math Skills, Computer Skills, Conflict Resolution, Communication Skills, Teamwork, Time Management, Problem Solving, Attention to Detail, Training, Organizational Skills, Adaptability, Confidentiality

Industry

Health;Wellness & Fitness

Description

Description Job Title: Welcome Center Coordinator Wage: $18.49/hr or more doe Y Job Grade 6 Status: Full time, non-exempt, hours vary Reports to: Director of Programs and Member Services Probation: Subject to a 12-month introductory (probationary) period POSITION SUMMARY: The Welcome Center Coordinator provides excellent customer service to allpeople in the YMCA and models the Y core values. The Coordinator assists the Director of Programs andMember Service in this front desk position, serves as primary point of contact for all information inquiries,and maintains secure use of facility to members and guests. Provides accurate information regarding Ymembership, programs, financial assistance and cause. Processes transactions involving programregistration and receipting of registration fees, works on accounts receivable and collection transactions.Works to help train Welcome Center staff members, steps in when the Director is not available. Rolemodels proper procedure and exemplary service. Communcicates with Director on any staffing needs orconcerns. Acts as the manager on duty when the Director is out of the office. Hours are somewhatvariable and may include occasional nights and weekends. The regular shifts for the coordinator are set asTuesday through Saturday. Must be able to thrive in an environment with multiple activities occurring atonce. Leads by example and sets conduct expectations for front line staff. Works independently withgeneral supervision. ESSENTIAL FUNCTIONS: Provides a quality experience for everyone who accesses or contacts the Y Role model proper procedure and quality member experience Resolves member issues and or communicates issues to the director Communicates with director regarding any staff and member concerns Greets and acts professionally toward all members, prospective members, program participants, staff and volunteers when entering the building and wishes them well when exiting the building Learns member’s names and uses them frequently, establishes and maintains a working relationship with all members on a one-to-one basis Introduces members to other members and staff, involves members in other YMCA activities and volunteer opportunities Promotes the YMCA mission and cause in all interactions Is able to step in when the Director is unavailable Uses Listen First skills effectively giving member focused tours Gives tours to prospective members Updates the YMCA Scheduling App Is able to create and post signage for calss and facility closures Is able to enroll members of all types, set up payments, assist with membership changes, add units in Daxko, perform background checks Maintains online portal for membership change requests including upgrading/downgrading memberships, holds, and cancels. On a monthly basis, audits member accounts, membership types and locker rental programs Is able to perform more complex actions on member accounts, does upgrades/downgrades, schedules payments, adds fees and adjustments, merges and reactivates memberships The Y: We’re for youth development, healthy living, and social responsibility. Accesses schedule information, enters program registrations, makes payments on accounts including discount adjustments, makes sales and use of guest passes and gift cards Provides financial assistance information, reviews financial assistance applications for completeness, sets up financial assistance memberships, and calls, notes and files approved and pending applications, creates childcare tax statements as needed. Can do close outs and drops, balances and reports daily monies of his/her shift Does insurance billing Assists with Welcome Center team staff meetings Provides program registration and information, provides membership information and enrolls new members, knows how to admit national and away members Prepares and sends Accounts Receivable, and Collection Prevention and account balance correspondence as directed Assists in training Welcome Center staff Answers and directs, transfers, parks phone calls and can use paging system Use other computer programs in use by the Y, such as Playerspace and Facility Dude & Insurance portals Maintains communication with members who have expiring billing methods, discount groups orage change restrictions Responds to the concerns of members and others and directs to appropriate person when needed Attends staff meetings and trainings, as scheduled Assists other staff in emergencies and incident reporting Communicate YMCA goals, program offerings and events to members, participants and potential members Knows the work schedule and reports to work on time or finds an approved substitute, complete timesheet on a daily basis. Completes required child sexual abuse prevention training, comply with legal and ethical obligation as a mandatory reporter of suspected child abuse, and cooperate fully with any investigation of such abuse Offering support to other departments, programs or events as needed Performs other duties as assigned FULL TIME BENEFITS: Y full time employees receive paid holidays, vacation, bonus days and sick time; a free family membership with discounts to Y classes and programs; paid life and accident insurance; group health, vision and dental insurance (employee contribution required), Roth retirement savings account available immediately, and retirement plan vesting and contributions after sufficient time worked. Apply at http://ymcamissoula.org/employment Requirements QUALIFICATIONS: Preferred - High school diploma or equivalent or combination of education and experience Required – Must complete Child Abuse Prevention training prior to starting and have or obtain CPR certification within first 60 days of employment Required – Successful experience in public relations, reception, sales or customer service Required – Open, friendly personality with strong interpersonal skills Required – Basic math and computer skills WORK ENVIRONMENT AND PHYSICAL DEMANDS: Must be friendly and make all people feel welcome, working with various and different personalities Must be able to maintain confidentiality with a high degree of tact and discretion required Must be able to establish and maintain harmonious relationships with other staff members, leaders, volunteers, members, participants, parents and the general public Interpret and enforce all safety and health regulations, have the visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency Ability to speak concisely and effectively communicate needs, communicate clearly with members and guests of all ages and company personnel Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities The Y: We’re for youth development, healthy living, and social responsibility. Ability to exercise sound judgment and handlestaff and member conflicts in a timely and professional manner Must be able to occasionally work varied shifts dependent on events and staffing needs Must be able to work autonomously within the Y core values of Caring, Honesty, Respect and Responsibility Must be able to meet minimum requirements and perform functions of the position with or without reasonable accommodation Ability to attend all trainings and meetings as required even if scheduled outside normal working or regular scheduled hours. Present a clean, well-groomed appearance following departmental dresscode Ability to walk, stand, and sit for periods of time, occasionally requires bending, leaning, kneeling. Exposure to communicable diseases and bodily fluids. Occasionally must be able to lift and carry supplies and equipment weighing up to 25 pounds, or up to 50 pounds with assistance

Responsibilities

The Welcome Center Coordinator provides excellent customer service and serves as the primary point of contact for information inquiries. They assist in maintaining secure facility use and process transactions related to membership and program registrations.