Welcome Center Staff Member at Mt Desert Island YMCA

Bar Harbor, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

18.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Membership Retention, Relationship Building, Problem Solving, Policy Application, Registration, Payment Processing, Organization, Communication

Industry

Description

Description POSITION SUMMARY: Deliver excellent customer service to all members, guests, and program participants. Responds to member and guest needs, promotes/sells memberships and programs, as well as maintains cleanliness and organization of the Welcome Center and lobby area. We are currently looking for year-round employees for several shifts that can be done by one or multiple people. All employees get a free membership and discounts on programming. Current Openings: Weekday Opener M-F 5:45-10:00 am Weekday Closer M-F 5:00-8:00 pm (or 6:00 pm-8:00 pm) Weekend Staff: Saturday 8:00-2:00 pm, Sunday 8:00-12:00 pm ESSENTIAL FUNCTIONS: Welcome Center Staff 1. Provides excellent service to members, guests, and program participants in the Y and on the phone, while contributing to member retention. 2. Responds to the needs of prospective members by answering questions, giving tours, and selling memberships. 3. Builds relationships with members; helps members connect with one another and the YMCA. 4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. 5. Applies all YMCA policies dealing with member services and has knowledge of program sessions, etc. Registers program participants and receives payment at the time of registration. 6. Performs projects for the Welcome Center and overlaps in other departments as needed. Requirements YMCA COMPETENCIES (Leader): Working Conditions: Most of this job can be done at a sitting or standing workstation. Occasional lifting and/or bending may be required. Openers and closers must be able to navigate all parts of the building. Aiding other staff in projects or working with YMCA or rental events may require indoor and/or outdoor settings as needed. Starting pay will be $17.00. Upon successful completion of 90 reviews, pay will increase to $18/hour.

Responsibilities

The primary role involves delivering excellent customer service to members, guests, and participants, which includes responding to needs, promoting and selling memberships and programs, and maintaining the cleanliness of the Welcome Center area. Essential functions also include handling member concerns, building relationships, registering participants, and performing necessary projects.