ADDITIONAL INFORMATION

Job Number25129295
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay.
Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Welcome Desk Agent, key aspects of your role will include:

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Process guest check-ins and check-outs
• Process all payment types such as room charges, cash, checks, debit, or credit
• Handle guest complaints and payment disputes
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Supply guests with directions and information regarding property and local areas of interest
• Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Our ideal Welcome Desk Agent is someone who has:

• Confidence interacting with guests
• Good communication skills – both written and verbal English
• Multi-tasking skills
• Comfortable using computers and systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops