Additional InformationFront Office
Job Number25040515
Job CategoryRooms & Guest Services Operations
LocationW Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
W Rome is casting for a Welcome Desk Agent to join the first W Hotel in Italy.
Reporting to the Welcome Desk Manager, the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest.

ABOUT US

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

• Process guest check-ins by confirming reservations, assigning rooms and activating room keys
• Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
• Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
• Process all check-outs including resolving any late and disputed charges
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
• Always follow Standard Operating Procedures and brand identity guidelines
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Perform other reasonable job duties as requested by Shift Leaders