Welcome Desk Agent at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Opera Property Management System, Customer Experience, Problem Solving, Time Management, Professional Grooming, Communication Skills, Loyalty Program Management

Industry

Hospitality

Description

NATURAL TALENT Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT W Brisbane located at 81 North Quay, Brisbane City is hiring a Full Time Welcome Desk Agent. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Welcome Desk Agent (Guest Service Agent) takes the initiative to deliver a wide range of services that guide guests through their entire stay. You will provide our guests with the 'W' experience and surprise and delight them every moment you get. You must have a focus on Loyalty and Guest Service, and require experience in the following: * Experience in a similar role within a hotel environment * Experience with Opera property management system * Armed with smart solutions and a can-do attitude * Energised in a fast-paced environment * Excellent grooming and presentation skills * Ability to work a 7-day rotating roster with a minimum availability of three days a week * Must be available to work AM, PM, and Overnight Shifts BENEFITS * The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International * ‘Great Places to Work’ certified * Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends * Discounts on food & beverage across all our hotels * Recognition programs to keep you motivated * Wellbeing & mindfulness programs to ensure you stay healthy * Employee Assistance Program MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram LEARN MORE Visit whotels.com/careers to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at Katharine.kennedy@whotels.com [Katharine.millar@whotels.com] W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Welcome Desk Agent is responsible for managing guest check-ins and check-outs while creating memorable and unique experiences. They provide a wide range of services to guide guests throughout their entire stay to ensure a high level of satisfaction.