JOB DESCRIPTION

Designed in collaboration with Hollywood set designers and West End theatre professionals, LaplandUK is an immersive theatrical experience on an extraordinary scale, transporting families into a world of wonder and beauty.
This award-winning production sells out within hours each year, welcoming more than 170,000 guests to its 30-acre enchanted forest each season—including famous visitors such as Elton John and members of the Royal Family.
Over the course of 4.5 hours, guests journey through five uniquely themed, interactive performances, where storytelling, character interaction, and festive magic come together to create a truly unforgettable adventure.

Working environment and requirements include;

• Indoor and outdoor locations, with prolonged standing.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity

As part of our Woodland Check-in team, you’ll be among the very first to welcome guests to Lapland, setting the tone for the magical journey ahead.
Based across our outdoor Elven Bazaar and our indoor Woodland Check-in areas, this is a highly guest-focused role with plenty of interaction. You’ll help build excitement, guide families seamlessly through their arrival, and ensure every Human Folk begins their Lapland adventure with a smile.

Responsibilities include;

• Provide a wonderful welcome to our guests, creating a strong first impression.
• Use of our onsite system to check guests in, whilst sharing key information about their visit.
• Assist with latecomers to the experience, helping guests catch-up to their tour quickly.
• Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!

Working environment and requirements include;

• Indoor and outdoor locations, with prolonged standing.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.