Welcome desk Supervisor/Reception (long term) - W VERBIER at Residence InnFairfield Inn by Marriott

Verbier, Wallis, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Management, Communication, Problem Solving, Attention to Detail, Creativity, Team Leadership, Hospitality, Bilingual, Positive Attitude, Adaptability, Trend Awareness, Guest Experience, Sales Knowledge, Brand Ambassadorship, Service Excellence

Industry

Hospitality

Description

JOB DESCRIPTION As a "Talent," you embody the W lifestyle for our clients. You are truly the soul of our brand. Talents stand out with their personality and passion for playful, warm, and welcoming places like W hotels. A UNIQUE OPPORTUNITY TO JOIN THE W VERBIER TEAM As a Welcome Desk Supervisor you will be responsible for managing the Welcome talents to ensure a warm and welcoming experience to all guests and to ensure all talents provide a WOW service. The Welcome team is responsible for a sensory welcome experience and a seamless departure experience for all guests, whilst also ensuring a sense of fun. You will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards. You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs. As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience. You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel. You will verify and invoice services, collect bills and control deferred payments. PROFILE You are passionate about the W brand You have a prior experience in managing a Welcome Office in a high and lifestyle kind of environment You have a natural affinity to styling trends. You remain 'in the know' at all times. You have excellent people skills and have an upbeat, positive attitude to work and life. You are creative and always think of new ways of doing things, you embrace change. You are someone who enjoys a challenge Real interest in the worlds of taste, sound, body, scene and stance Be detail oriented and have a passion for giving guests an exceptional experience. Fluent in French and English Position to be filled from April 2026 Due to visa restrictions only applicants from Switzerland and European Union can be considered. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

As a Welcome Desk Supervisor, you will manage the Welcome talents to ensure a warm and welcoming experience for all guests. You will also participate in daily tasks while embodying the W spirit and brand standards.