Welcome Experience Specialist (Best Western Hotel - Brockport) at INDUS HOTELS INC

Town of Clarkson, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

17.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Registration, Reservation Management, Cash Handling, Communication, Problem Solving, Attention To Detail, Customer Relations, Front Desk Operations, Time Management, Shuttle Operation, Cleaning, Mail Handling, Bill Computation

Industry

Hospitality

Description

Description Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures. Essential Duties and Responsibilities Greet, register, and assign rooms to guests. Answer telephone. Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. Make and confirm reservations. Monitor room availability. Block rooms. Program wake-up calls. Handle guest mail and messages. Perform check-out services. Open and close shifts making cash drops as necessary. Maintain market stock and coffee area as needed. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Provide guests with directions and information regarding the local area. Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. Schedule shuttle runs for guests (hotels with shuttle only). Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only). Perform laundry duties as needed Maintain continental breakfast, including closing and cleaning of area. Requirements Physical Demands The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!

Responsibilities

The specialist is responsible for performing various guest service activities, including greeting, registering guests, handling reservations, processing payments, and managing check-out services while adhering to brand standards. Essential duties also involve maintaining lobby cleanliness, assisting with equipment checks, managing mail and messages, and potentially operating a hotel shuttle.