WHO IS ON VERVE?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

QUALIFICATIONS:

• Experience within Customer Service – preferably within the corporate secto
• Exceptional written and oral communication
• Good Interpersonal/people skills
• Excellent time management skills
• Enjoys change – no two days are the same
• Ability to use initiative to manage workload
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Attention to detail
• Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams)

SUMMARY OF THE ROLE:

We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life. As every day is a different day as you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times. This role is based on our client’s site which is in the corporate industry.

MAIN DUTIES:

• Giving a ridiculously amazing service to employees and guests by being you
• Creating and giving a warm welcome to every visitor, employee, and client
• Inbox Management and support every enquire until a solution has been found
• Maintain a professional way at all times including a high level of presentation.
• Liaise with the Occupiers receptionist to ensure visitors have a smooth entry to their visiting company
• Work cooperatively with staff and facilities management contractors/cleaners.
• Ensure any form of visitor registration takes place/ issuing passes
• Take ownership of office floors and the surrounding areas to create the best employee experience.
• Having great attention to detail in terms of cleaning, neatness, picking up when something isn’t quite right
• Help to resolve unexpected issues that could affect the guest experience
• Creating Standard Operating Procedures
• Undertake project work in periods of low demand. This may include, but is not limited to, administrative tasks
• You will be responsible for creating, promoting, and executing events that align with company goals and client needs. You will oversee event setup, execution, and breakdown, ensuring smooth operations. Post-event, you’ll gather feedback, prepare reports, and identify areas for improvement to enhance future events.
• Willingness to be flexible with start and finish times in case of an event.