WHO ARE WE?

First Rail is one of the UK’s most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.
The IFS Cloud Cable Car is one of London’s top visitor attractions welcoming over 1.4 millions guests per year. Linking North Greenwich Peninsular and the Royal Dock’s, it is the only urban cable car in the UK and offers stunning panoramic views of London’s skyline from a height of 90m over the Thames.

WORKING PATTERN

This role is working 2 days of out 7, on a shift pattern. Shift patterns vary from 0630 – 0000.
We all belong at First London Cableway. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.
• Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
• Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach ensuring that they leave satisfied.
• Work constantly towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+)
• Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
• Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
• Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the IFS Cloud Cable Car Cash Handling Policy
• Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
• Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
• Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material
• Excellent time management skills
• Provide assistant in the Cable Car Experience café, Virtually Reality, Teddy Mountain.