Welcome Officer at IUIH

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time management, Communication skills, Patient flow management, Data collection, Infectious disease screening, PPE usage, Reception duties, Administrative support, Cultural safety, Client engagement

Industry

Health and Human Services

Description

Join an Organisation dedicated to Closing the Gap in Indigenous Health To perform this role it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991. About Us? The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region. The Regional and Specialist Services Team was established by the Institute for Urban Indigenous Health (IUIH) in 2024 to provide coordinated, culturally safe, and integrated specialist, allied health, and primary health care support to Aboriginal and Torres Strait Islander communities and families across Southeast Queensland. Guided by the vision and values of IUIH, the team works to enhance health outcomes through a collaborative, person-centred approach that addresses the social and cultural determinants of health. Our purpose is to ensure timely access to high-quality care and to strengthen the capacity of local services by delivering community-led health care. About the Role? As a first point of contact, the Welcome Officer is required to ensure the patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanor of the patients entering and exiting our services. Your day to day duties may include: Attend to the comfort and information needs of clients in the waiting room. Meet and greet clients and show them through to their Pod/Consult room or warm handover space if needed. Yarn with new clients to collect essential data and explain HWW role and Pod system. Screen for infectious or acute conditions (e.g. Covid, flu, heart conditions), provide sanitizer/PPE, instructions or escalate for treatment as needed. Arrange clinic-to-home (or other service) transport if required. Assist with reception/admin duties as required. About You? To perform this role it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991. Current C Class Drivers Licence (QLD) Current Criminal History Check Current Working with Children’s Check (QLD Blue Card) Current CPR Certificate Desirable, but not mandatory: Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities What Can we Offer? At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. At IUIH ‘Our Collectivity is Our Strength’. We are a diverse and inclusive workplace that invites applications from all people. Be part of Australia’s largest community controlled Aboriginal Health Service. Access to “Growing Our Own Opportunities” through in-house training and programs. Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies. Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more. Onsite Presto’s Café at our Windsor Office providing a range of hot and cold beverages and healthy breakfast and lunch options. IUIH is a Community Controlled Health Service (CCHS) that leads the planning, development and delivery of health, family wellbeing and social support services to the Aboriginal and Torres Strait Islander population of South East Queensland. IUIH is working with our Member CCHSs to improve the health, wellbeing and economic independence of Aboriginal and Torres Strait Islander people in South East Queensland, the largest and fastest growing Indigenous population in Australia.

Responsibilities

The Welcome Officer acts as the first point of contact to manage patient flow and ensure a welcoming environment for clients. Responsibilities include greeting patients, collecting essential data, screening for health conditions, and providing administrative support.