Welcome Service Coordinator at St Petersburg Free Clinic Inc

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Analytical Skills, Problem Solving, Collaboration, Microsoft Office Suite, Technology Proficiency, Organizational Skills, Bilingual

Industry

Wellness and Fitness Services

Description

Description St. Petersburg Free Clinic is a mission-driven nonprofit providing compassionate healthcare to underserved individuals in our community. Why join us? Make a meaningful impact in your community Work in a supportive, inclusive, and purpose-driven environment Enjoy consistent weekday hours with occasional evening/weekend clinics Access professional development and growth opportunities We are seeking a warm, organized, and service-oriented Medical Assistant & Welcome Services Coordinator to be the first point of contact for patients and visitors, combining front desk hospitality with essential clinical support. The Welcome Services Coordinator is a Medical Assistant who assists with front and back-office duties. This role blends front office coordination with back office clinical support. You’ll manage patient intake, scheduling, and check-in/check-out processes while also assisting with basic medical tasks. You’ll work closely with our healthcare team to ensure a smooth, welcoming, and efficient experience for every patient. Schedule 40 Hours Per Week Monday-Friday 8:30am-5:00pm Ability to work monthly night and Saturday clinics in accordance with program needs. Supervisory Responsibilities None Position Responsibilities Greet patients, visitors, and volunteers in a courteous, professional manner. Verify and collect patient information, insurance details, and consent forms. Confirm appointments, reschedule or cancel as needed, and communicate changes to patients and clinical teams. Input and update patient data in the Electronic Health Record (EHR) system with accuracy and timeliness. Prepare and organize patient intake packets, consent forms, and routine documentation. Manage wait lists, appointment reminders, and follow-up communications. Ensure timely check-in and check-out processes to optimize clinic flow. Train, and supervise volunteers who support front desk activities. Collaborate with Health Center Volunteer Engagement and Intake specialist and the Care Coordination specialist to optimize appointment availability, appointment navigation, and patient experience. Contributes to team environment. Assist with back office/Medical Assistant duties as assigned. All other duties as assigned. Agency-wide Responsibilities Maintains documentation and records in compliance with policies and procedures Maintains confidentiality Supports the St. Petersburg Free Clinic’s commitment to diversity and inclusion Adheres to agency policies and procedures and all Federal and State regulations and local ordinances Requirements Required Skills & Abilities Strong relationship-building skills with both internal and external stakeholders Strong analytical and problem-solving skills Capability to prioritize inter- and cross-departmental collaboration Proficient in Microsoft Office Suite and related software Capability to use a broad range of technology Commitment to and modeling of St. Petersburg Free Clinic mission and values Database experience or knowledge is preferable. Prospect research experience is preferable. Excellent organizational skills. Ability to meet deadlines. Bilignual preferred (English & Spanish) Education & Experience High school diploma, GED, or equivalent required. 1 or more years of healthcare patient registration experience. Bilingual (English and Spanish) preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times SPFC is a Drug and Alcohol-Free Workplace.

Responsibilities

The Welcome Services Coordinator greets patients and manages patient intake, scheduling, and check-in/check-out processes while assisting with basic medical tasks. This role ensures a smooth and welcoming experience for every patient by collaborating with the healthcare team.