Welcome Team Ambassador at SOH Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

37.84

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Problem Solving, Conflict Resolution, Public Relations, Accessibility Assistance, Information Management, Teamwork, Time Management, Adaptability

Industry

Performing Arts

Description

Job Status: Ongoing Casual Opportunities and Talent Pool Salary: Base wage of $37.84 per hour plus 23.3% Casual Loading, 17.5% Scale Penalty and 12% Superannuation Contributions Applications Close: Tuesday 28th July 2026 at 11:55pm Role Enquires: recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] Online Application Support: Frequently Asked Questions [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/Sydney Opera House Job Application FAQs.pdf] An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): * Everyone feels welcome here. * We better understand and connect with the community. * We are future ready. * We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website [https://www.sydneyoperahouse.com/?gclid=CjwKCAiAtouOBhA6EiwA2nLKHwk-HcPJYkL3rC8LlR2GLMR5pMl07v_0lEH8P9FBq2PYC2d5JVbDrhoCMWYQAvD_BwE&gclsrc=aw.ds]. YOUR NEW ROLE Are you passionate about people, culture, and creating unforgettable experiences? As a Welcome Team Ambassador, you’ll be the friendly face greeting visitors, sharing insider tips on events, tours, and local gems, and helping guests make the most of their time at our world-famous precinct. You will also be a key point of contact for information and assistance for our guests with accessibility requirements. If you love connecting with people and want to be part of an inclusive, energetic team in one of the world’s most iconic locations, we’d love to welcome you! Further detailed information about the role and its requirements can be obtained from the role description. [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/RD - Welcome Team Ambassador - November 2025.pdf] SHIFT PATTERNS Shift volumes and patterns vary across the year and some examples are: * 16:00 to 22:00 * 17:00 to 22:00 * 08:30 to 17:15 * 12:00 to 08:30 ARE YOU THE ONE? To be successful in this role you will need to demonstrate: * Minimum 2 years recent experience in a high volume, face to face customer service role. Previous experience providing informational services to Tourists will be highly regarded. * Ability to actively engage with patrons from a wide variety of demographics and backgrounds. Previous experience handling customer complaints will be highly regarded * Excellent presentation and personal grooming standards and a calm, professional and mature manner. * Ability to memorise key information, including product selling points and event dates, times and venues. Pre-existing knowledge of the precinct, venues, services and activities will be highly regarded. * Ability to work independently and as part of a team, disseminating insights and feedback and escalating items where appropriate. * Ability to work in a high pressure, dynamic environment. * Excellent ability to quickly find solutions and problem solve to meet customer needs and expectations. * Physical capability and ability to stand for long periods of time outside in all weather and low light conditions. * Wearing an earpiece and radio are essential for safety and communication across teams. * Availability to work flexible hours, that will include evenings, weekend and public holiday shifts. * Valid Working With Children Check * Full Driving License, held for more than 12 months, with no more than 3 demerit points THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: * 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. * Access to salary packaging and discounted health insurance. * Access to a range of professional development programs and staff engagement initiatives. * Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. * Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. * Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia. * Working for an organisation committed to the United Nations Sustainable Development Goals [https://www.sydneyoperahouse.com/our-story/global-goals.html] and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. * Complimentary tickets to shows. * And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. KEY DATES Group Assessment Centre If you are shortlisted for interview, you will be required to attend an in-person Assessment Centre on: Friday 31st July 2026 (9:30am to 12:30pm) Interview Dates Successful candidates from the Assessment Centre will then be invited to a panel interview, to be held on: Wednesday 5th August 2026 (Morning or Afternoon) Training Dates If you are successful in obtaining a casual contract with us, you will be required to attend all of the paid, in-person training dates listed below: Tuesday 18th August 2026 (9:00am – 5:00pm) Wednesday 19th August 2026 (9:00am – 5:00pm) Thursday 20th August 2026 (9:00am – 5:00pm) SOUND LIKE YOU? APPLY NOW VISA REQUIREMENTS To be eligible to apply: You must hold a valid Australian visa with work rights at the time of application. Be eligible to work for at least two to three shifts per week AND have at least 2 years left on your visa, or the option to renew. Please note the Sydney Opera House does not sponsor for work visas. Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform. Important: We are looking for authentic responses that reflect your own tone of voice. We would prefer that you do not use AI tools to create or refine your responses as you will not have these available to you in your Welcome Team Ambassador Role. Please note 2000 character limit. 1. Describe a situation where you have used your communication and interpersonal skills to deliver quality customer service in an environment servicing a diverse range of customers with different needs, such as, people with disabilities, people from non-English speaking backgrounds, VIPs and regular patrons. 2. Please tell us about a time that you created a remarkable moment for a guest/customer. To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan [https://sydneyoperahouse.api.collaboro.com/direct?Guid=a1f266b4-ae36-4902-a745-81cd751cd449]. Applications will not be accepted from recruitment agencies.

Responsibilities

Act as the primary friendly face for visitors, providing information on events, tours, and local attractions. Assist guests with accessibility requirements and ensure a high-quality experience within the precinct.