WHAT WE DO AT KATKIN

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity.
KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we’ve delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa.
KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home.
Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise.

WHO WE ARE LOOKING FOR:

• Exceptional communicator: Confident, clear and personable on the phone. Able to build rapport quickly.
• Empathetic problem-solver: You listen actively, de-escalate concerns and take ownership of finding solutions.
• Target driven: You track your performance metrics, spot trends in feedback and adapt your approach for continuous improvement.
• Resilient, resourceful and adaptable: You thrive in a fast-paced environment, juggling multiple tasks while maintaining high standards.
• Team player: You value face-to-face collaboration (in-office or virtually), share learnings openly and build positive relationships across functions.
• Tech-savvy: You’re comfortable using tools like Dixa, Recharge, and Google Suite or you are excited to learn new systems.
• Alignment with our core principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters, One Team.
• Previous sales experience not required but preferred, but not essential.

ABOUT US

We aim to encourage a culture where people can be themselves and be valued for their strengths. We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At KatKin we celebrate differences, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact terrie@katkin.com

As a Welcome Team Associate, you’ll be the first real-life contact that KatKin customers have with our brand. Your mission is to make every cat parent feel welcome, informed, empowered and excited about their cat’s Fresh meals. You will be responsible for calling cat parents, providing tailored advice and solutions, capturing insights and actioning changes on their behalf.
As part of a newly formed team, you will work closely with the Welcome Team Executive to identify and implement initiatives to improve processes from calling scripts to tooling and reporting. You will support in launching new calling campaigns - from set-up to training and launch.