Welcomer at Accor

Pujut, West Nusa Tenggara, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Problem Solving, Attention to Detail, Self-Motivation, Professional Grooming, Leadership, Strategic Thinking, Multi-tasking, Stress Management, Service Orientation, Computer Literacy, Language Proficiency, Guest Relations, Front Office Operations

Industry

Hospitality

Description

Company Description Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground. Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views. At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away. Job Description Job Purpose This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions. Primary Responsibilities Front Office Operation Performs Front Office operations, applying the organizational structure defined by the Front Office Manager Contributes to guest satisfaction at all times by providing high quality services throughout their stay Gives priority to guest relations, while taking care to respect administrative procedures Handles any guest complaints and/or remarks; provides a response as soon as possible Takes care of the arrival and departure processes for guests in compliance with internal procedures Maintains excellent relations with the welcomers, ensuring their activities complement each other Informs guests about the formalities, any particular conditions relating to their stay and the services available Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) Receive telephone calls and take messages for guests who are out Alert Security or Duty Manager of suspicious looking person(s) / articles Qualifications Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Additional Information Possess skills of leadership, developing, strategic thinking, problem solver. Excellent communication. Results and service oriented with an eye for details. Ability to multi-task, work well in stressful & high-pressure situations. A team player & builder. A motivator & self-starter. Well-presented and always professionally groomed.

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Responsibilities

The Welcomer is responsible for providing exceptional customer service and accurate information to guests regarding hotel facilities and functions. They handle guest complaints, manage arrival and departure processes, and promote the brand's loyalty program.