Welcomist Internship - Boutique Roma at Hermes

Roma, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Retail Fashion Luxury, Client Relationship Building, Queue Management, Appointment Scheduling, Operations Support, Interpersonal Skills, Communication Skills, Teamwork, Autonomy, Flexibility, Dynamism, Aesthetic Sense, Professionalism, Enthusiasm

Industry

Retail Luxury Goods and Jewelry

Description

GENERAL ROLE The Welcomist will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized. MAIN RESPONSABILITIES The Welcomist will be involved in the following activities: Welcome clients with a warm and hospitable greeting; Build strong relationships with clients in order to discover their needs and wishes; Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; Manage customer queues through a dedicated app on Hermès devices; Support the Sales Associates Team by helping schedule their appointments and customer visits; Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery. PROFILE Bachelor’s degree preferably with a linguistic or fashion/luxury focus; Fluency in Italian and English. A third language will be considered an advantage; Proficient with Excel / IT tools; Willing to work with expected full-time working hours with a fixed-term contract. Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Responsibilities

The Welcomist is responsible for delivering the best customer experience by warmly greeting clients, building relationships to understand their needs, and managing customer queues using a dedicated app. They will also support Sales Associates by scheduling appointments and coordinating front/back office relationships for order delivery.