Welcomist Internship - Boutique Roma at Hermes

Roma, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Relationship Building, Queue Management, Appointment Scheduling, Microsoft Excel, IT Proficiency, Teamwork, Multilingualism, Luxury Retail Operations

Industry

Retail Luxury Goods and Jewelry

Description

GENERAL ROLE The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized. MAIN RESPONSABILITIES The Intern will be involved in the following activities: * Welcome clients with a warm and hospitable greeting; * Build strong relationships with clients in order to discover their needs and wishes; * Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; * Manage customer queues through a dedicated app on Hermès devices; * Support the Sales Associates Team by helping schedule their appointments and customer visits; * Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery. PROFILE * Bachelor’s degree preferably with a linguistic or fashion/luxury focus; * Fluency in Italian and English. A third language will be considered an advantage; * Proficient with Excel / IT tools; * Willing to work with expected full-time working hours; * Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high-pace environment; * Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès! A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Responsibilities

The Welcomist Intern is responsible for greeting clients, managing customer queues via a dedicated app, and building initial relationships to identify client needs. They also support the sales team with scheduling and coordinate with operations for after-sales and reservation deliveries.