Welfare Administrator (Student Services)

at  Imperial College London

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ABOUT THE ROLE

As Welfare Administrator, you will be joining a small team responsible for delivering vital pastoral services within the undergraduate School of Medicine. Supporting over 2500 students, you will play a key role in supporting, and improving, the student experience. You’ll be based in the Faculty Education Office where we coordinate the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance and quality.

WHAT YOU WOULD BE DOING

You will be responsible for providing welfare support and guidance to undergraduate students and staff with a responsibility to escalate student cases where appropriate. You will also be involved in liaising with other support services to ensure there is a coordinated approach to student support. An integral part of the welfare administrator role will be managing the student support programme which includes coordinating additional exam arrangements and support adjustments, to ensure these are implemented in a timely manner.