Provide welfare benefits advice in person and via digital channels
Provide outreach advice in Torus Foundation, Citizens Advice buildings and home visits
Provide advice and case updates to Torus Foundation staff members via a staff helpline
Attend Torus Foundation and community events as appropriate
Research and explore options and implications so that clients can make informed decisions using Citizens Advice resources
Act for the client where necessary using appropriate communication skills and channels.
Complete benefits checks when appropriate and deal with benefit advice issues covering welfare benefits applications including initial claims and complete any relevant assessment forms, challenging decisions including mandatory reconsiderations, appeals up to and including representation at tribunal hearings and complaints and queries
Assist with relevant general advice queries, referring internally or to other specialist agencies as appropriate.
Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Ensure that all work meets quality standards and the requirements of the funder
Meet individual performance targets and engage positively in discussions with line manage to maintain required levels.
Keep up to date with legislation, policies and procedures and undertake appropriate training
Support our research and campaigns work through various channels including case studies, data collection and client consent
To work as part of the Torus Foundation project team and contribute to effective service provision.
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