POST 2 - FIXED TERM TO 31/03/2027

A fantastic opportunity has arisen to join the Welfare Rights, Debt Advice and Fairer Charging Service joining a team of experienced welfare rights and debt advisers.
We are seeking to appoint two full time Welfare Rights Officers who will provide specialist welfare rights advice including appeal representation for Salford residents. The roles will involve working in partnership with local organisations and collaborating across the health and care system working together to reduce the risk of health inequalities.
The Welfare Rights and Debt Advice and Fairer Charging Service is a well-established team based within the Adult Social Care and Health Partnerships Directorate. The service provides welfare rights and debt advice to over 4,000 Salford citizens each year and in 2024/25, secured over £11 million for Salford residents through specialist welfare rights and debt advice and representation.
Salford City Council has a long-standing commitment to supporting residents who experience financial hardship. Building on this, and as part of the city’s response to the ongoing Cost of Living pressures, the City Mayor and Cabinet have agreed a range of additional support including a new benefit take up initiative for people of pensionable age delivered by the Welfare Rights and Debt Advice Service.
Salford Welfare Rights and Debt Advice Service provides a supportive environment with 1 to 1 manager and peer casework support and a strong commitment to learning and development for all members of the team. We are a person centred service and listen to feedback from our clients to ensure our services are accessible and achieve the best outcomes. Here are some of their comments;
“You have been very helpful and appreciate your help and that you’ve listened to me.”
“Thanks so much for all your time and effort in helping me with this it’s a massive weight off my shoulders and I can’t thank you enough! “
“Thank you for everything that you have done you are so kind I never thought I’d get help the way you have helped me & loads of others.”
“Without (your) help I would struggle. I have terrible anxiety and worry immensely about forms like thisit’s a fantastic service I am so grateful for it”
“Yesterday I felt more happier than I have been in a long time I could have cried because I’ve struggled quite a bit.. it means the world to me this help so thanks “
“Thank you so much for the help and support you gave me at such a devastating time if not for you I do not think I would have got through the dark time and place I found myself in at that time”
The service encourages hybrid and flexible working patterns. Advice is delivered via phone and email as well as face to face in community venues and at home visits where required.
Please be aware that this post is subject to a Disclosure and Barring Service (DBS) check and that you will be required to meet the cost of the DBS check currently £21.50 . The payment for this will be deducted from your first four months’ salary payments at a rate of £5.38 per month. If you do not commence employment for any reason but the DBS has been processed, you will be sent an invoice for the payment of £21.50
We will not be accepting candidates who require a sponsorship for this position.

WANT TO KNOW MORE ABOUT SALFORD?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.
Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you here!

Please refer the Job description for details