As a compassionate, motivated, and collaborative care coordinator, you will be joining a thriving existing PCN team of care coordinators, social prescribers, health and wellbeing coach, mental health practitioners, first contact physiotherapist, and pharmacy team. Your role will be integral when it comes to delivering the best patient care, and the successful candidate will possess strong administrative skills with the ability to multi-task and have a keen eye for detail. You will need the ability to communicate well with patients as you will often be the first point of contact for the well-being services. You must be able to listen to patients and demonstrate empathy putting them at ease.
You will have exceptional organisational and IT skills with the ability to multitask and work well under pressure. Job Description: Take an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently Support patients to establish and attain goals that are important to the patient and use health coaching and motivational techniques to support patients in managing their wellbeing Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities Working with multiple members of the PCN team to coordinate the booking of appointments to ensure a good patient experience Help patients to manage their needs through answering queries, making and managing appointments, and ensuring that they have good quality written or verbal information to help them make choices about their care Assist with the identification, tracking and recalling of patients for reviews, follow-ups and wellbeing checks, and keep a register of the teams workload, liaising with members across all practices within the PCN Undertake visits or arrange appointments at their Practice for patients on the PCNs case load following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the PCNs clinical skill set Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input Support or manage clinics as required including management and monitoring services and staff rotas Maintain accurate records and contribute to data collection for service evaluation Generate reports to help analyse appointment data to understand capacity and demand Work without supervision, plan own workload and seek guidance as required from line manager and colleague

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