SUMMARY

The Wellness & Support Services Coordinator oversees student appeals and advocacy, health and wellness initiatives, and acts as the main point of contact for the downtown campus. The incumbent oversees the OTSU’s social support services such as First Impressions and the Period Project.

QUALIFICATIONS

Education

• Post-secondary education in health education, psychology, counseling, social work, office administration or a related field required

Experience

• Demonstrated experience in risk management and event coordination recommended
• Ability to work cooperatively with people at all levels with respect
• Previous customer service or office administration experience

Knowledge, Skills, & Abilities

• Great organizational and time-management skills to manage multiple priorities
• Ability to work effectively independently and as part of a team
• Excellent verbal and written communication skills
• Basic finance knowledge to explain budgeting and basic financial statements is preferred
• Ability to think on your feet and respond quickly and efficiently in situations

Appeals

• Researches and investigates university policies and relevant materials to aid in student appeals
• Obtains relevant information from students necessary to assist them in filing an appeal
• Offer guidance to appellants including relevant resources, university procedures, and forms
• Provides advice to aid in best practices and proper wording for submission of their appeal
• Follow up with students to communicate next steps in the event of a denied appeal

Student Services

• Oversees the Wellness Centre, First Impressions, and Graduation Photos, including space supervision, budgeting, coordinating with external vendors, managing bookings, and ensuring cleanliness and restocking
• Acts as the primary contact for advocacy-based services such as the Period Project and Legal Services
• Coordinates student appointments and intake processes related to wellness services and external vendor offerings
• Ensures the Period Project is running efficiently by restocking product dispensers and completing inventory counts, liaison with vendor as necessary
• Processes payments for downtown locker rentals, locker rental agreements, and oversees the locker rental process and procedures

Customer Service & Event Planning

• Represents the organization as the point of contact for the Downtown Campus
• Responds to student inquiries via email, phone, and in-person and liaisons student inquiries to the appropriate staff member
• Promotes the services of the OTSU through tabling events at the Downtown Campus
• Plans, manages, and executes small-scale wellness events
• Coordinates logistics of wellness events including, but not limited to, booking of rooms, filling out risk forms, invoices, and sourcing supplies