Wellness Center Assistant Manager at The Omega Institute

Rhinebeck, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Wellness Center Experience, Leadership Skills, Customer Service Skills, Communication Skills, Attention to Detail, Team Collaboration, Conflict Resolution Skills, Technical Proficiency, Initiative

Industry

Health;Wellness & Fitness

Description

NOTE: This is a residential, seasonal (May - October) position. Before submitting your application, please read our Frequently Asked Questions [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-staff-faq]. Omega Seasonal Staff Experience Omega’s seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment. * Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause. * Learn and Grow – Enjoy access to specially designed Holistic Education Program [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] classes, trainings, and events. * Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities [https://www.eomega.org/visit/visit/rhinebeck-campus]. Seasonal Staff Commitment We seek individuals who are committed to providing exemplary work in support of our mission [https://www.eomega.org/about/overview/vision-mission-values-aspirations], and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. Job Description Wellness Center Assistant Manager: exempt, full-time; on average 35 hours per week. Reports to Wellness Center Manager. Summary The Omega Wellness Center is Omega's campus 'spa', offering a variety (over 45) services, e.g. massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high-volume center that requires staff to be able to handle a fast-paced work environment - answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way. The role of the Assistant Manger is to assist with supervision of the Wellness Center's back-of-house needs (Providers, facilities, equipment and supplies) and front-of-house (reservations, customer service, seasonal staff issues) while working in collaboration with the Manager to successfully run the center. This role focuses on Provider relations, facility supervision, equipment/supply procurement and maintenance. Should the Manager not be available, this individual is the contact with regard to complex and/or urgent needs, long-term shift alteration, skill set adjustments, payroll inquiries and deeper emotional/practical support. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Assist the Wellness Center Manager in the daily operation of the Wellness Center, including provider coordination, reservations, facilities, and guest services. * Coordinate onboarding, scheduling, orientation, and ongoing support of wellness providers; maintain accurate provider records, credentials, and skill profiles for booking purposes. * Review and adjust bookings to ensure appropriate room assignments, equipment availability, provider workload balance, and optimal utilization. * Serve as a liaison between providers and the Wellness Center; communicate scheduling needs, operational updates, and policy expectations. * Monitor provider performance and operational activity; document observations and communicate concerns to the Manager in a timely manner. * Support reservations and customer service operations, including staff training in booking systems, service offerings, and customer service standards. * Review guest volume, workshop schedules, and campus activity to support effective scheduling and service delivery. * Respond to guest concerns, complaints, and no-shows in accordance with established procedures. * Process Point of Sale (POS) transactions accurately, including services, upgrades, retail sales, and gratuities. * Oversee Wellness Center facilities to ensure treatment rooms, common areas, and support spaces are clean, stocked, safe, and operational. * Monitor and coordinate facility maintenance needs and communicate repair issues to the Manager. * Monitor inventory and usage of linens, supplies, products, and equipment; ensure proper stocking, storage, and maintenance. * Maintain working knowledge of wellness services and modalities to support scheduling, equipment use, and provider needs. * Supervise and support Wellness Center staff and providers across multiple facilities and treatment rooms. * Utilize Cenium and related systems to manage bookings, schedules, communications, and operational records. * Uphold wellness policies, confidentiality requirements, and professional standards of conduct. * Perform additional duties as assigned in support of Wellness Center operations. * Other duties as assigned by Supervisor. Work Details * This position functions in Omega's Wellness Center. * This is a full-time position, 35 hours a week. Weekend and evening availability may be required. Physical Requirements * Ability to frequently move items that weigh 20-50 pounds for various needs. * Ability to remain in a stationary position 50% of the time. * Ability to traverse a hilly campus in diverse weather conditions. * Ability to position self to perform diverse job tasks as necessary. * Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Ability to work in a constant sate of alertness and safe manner. * Ability to observe details at close range. Required Experience/Qualities * 2 years of supervisory experience required. * 3 years (minimum) Wellness Center/Spa experience required * Strong leadership skills - capability to collaborate with seasonal staff, Providers and Manger to offer new ideas and insights. * Driven to create a nurturing and professional space for the team of Providers while upholding and maintaining all Wellness policies. * Ability to understand, analyze, and work with numbers, complex and varied information and organizational structures. * Technical proficiency - strong computer skills (mandatory), proficient in Excel and Word, ability to learn complex software systems. * Strong communication skills - able to clearly convey information verbally and/or in writing, actively listen and provide thoughtful responses. * Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment. * Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, showing empathy and remaining patient in stressful situations. * Team collaboration - working well with others to ensure a seamless guest experience. * Initiative - completing background tasks without being asked. * Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly. * Comfort with and ability to complete cleaning tasks, e.g. trash removal, vacuuming, folding linens, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Compensation Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes: * Wage * Indoor housing [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-housing-tenting] * Three delicious meals [https://www.eomega.org/visit/visit/rhinebeck-campus/meals] per day in our mostly vegetarian Dining Hall * Access to Omega’s staff benefits [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] This compensation package is at minimum equivalent to the New York State minimum wage. ---------------------------------------- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship. Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement%22%20%5Ct%20%22_blank]Justice Equity Diversity Inclusion (JEDI) Statement. [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement] Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Responsibilities

The Assistant Manager will assist in the daily operations of the Wellness Center, including provider coordination and guest services. This role also involves monitoring provider performance and ensuring the facilities are clean and operational.