Wellness Concierge at Minor International

Ratsada, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Customer Experience, Coordination, Wellness Program Curation, Revenue Optimization, Relationship Management, Marketing Placement, Guest Relations, Problem Solving, Professionalism, Meet and Greet Service

Industry

Hospitality

Description

Company Description Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description The primary role of a Wellness Concierge is to enhance the overall well-being of Layan Life guests by providing personalized recommendations, coordinating wellness activities, and ensuring a seamless and memorable guest journey from pre-arrival, arrival, in-stay, departure, and post-departure to maintain long-term relationships with the guests. Key responsibilities: Presenting Layan Life assets as a world class wellness center that curates personalized wellness transformational programs Full Guest Experience: Be skilled at providing exceptional customer experience Co-ordinating pre-arrival wellness assessments with Layan Life Manager to understand the guest's health and wellness goals Coordinating wellness activities and appointments to optimize the guest's schedule Being available to answer any questions or concerns related to the guest's wellness journey Increasing the capture rate of inhouse guest to Layan Life services and optimize revenue Ensuring that Layan Life marketing and promotional materials are strategically placed in guest rooms and resort to encourage guests to book Layan Life Maintain excellent relationship with departments with high guest engagement to ensure that that they are suggesting Layan Life to new arrivals during check-in, concierge interactions and other touchpoints. Providing information on our resort wellness activity resources, such as yoga, hiking and biking trails. Qualifications Medical and wellness background with outstanding interpersonal and communications skills and are ready for a new challenge Vibrant personality and a can-do attitude Proficient at delivering a high-end ‘meet and greet’ service, working efficiently and professionally at all times Excellent verbal / written communication skills Company Location: Anantara Layan Phuket Resort

Responsibilities

The primary role involves enhancing guest well-being by providing personalized wellness recommendations and coordinating all aspects of their wellness journey from pre-arrival through post-departure. Key duties include presenting wellness programs, managing guest schedules, and optimizing revenue capture for Layan Life services.